Mimi So Customer Service
Complimentary 2-Day Shipping .* Returns are accepted within 14-Days.* *Details below. Contact us at 212-300-8620 or email@example.com with any questions!
Mimi So Jewelry in stock generally ships within 1 to 5 days. Rings requiring sizing generally ship in 3 to 7 days. Mimi So Jewelry produced on order generally ships within 4 weeks. We make everything in our New York City Atelier. For these items, we will email you an estimate upon order, for your approval. See each item's details for the estimated timeframe. *All Mimi So jewels are shipped with complimentary 2-Day delivery, to USA addresses. International orders are subject to approval, and will be charged 50% of the actual insured shipping cost. We do not ship to PO Boxes, or to addresses different from the registered credit card address. All Mimi So jewels are delivered with a Mimi So jewelry box, except for final markdown sale items, as noted in those item's details.
Your satisfaction is paramount to Mimi So. We will accept returns of jewelry, in unworn condition, within 14-days of receipt, for USA deliveries. You must first obtain a RMA number from firstname.lastname@example.org, which comes with a prepaid FedEx 2-Day label. The cost of return shipping is deducted from the refund amount, made to the original form of payment. Custom, Couture and international orders cannot be returned, and USA delivered gifts may be returned for store credit only.
Taxes-We collect sales tax in New York only.
Credit Cards-We accept American Express, Discover, Mastercard and Visa.
Repairs-We can repair, resize, or remake any Mimi So item. Annual polishing and stone tightening is provided free of charge, as well as the repair of any defects in workmanship, not including lost diamonds. Please email email@example.com for a repair or remaking estimate.
Redesign-As a designer and full service fine jeweler, Mimi So can transform your old jewelry into something fabulous! We reuse your diamonds or other stones, in a collaborative process. Contact firstname.lastname@example.org to start the conversation.